mission-critical, AI-agnostic workflows.

Avaya Infinity: The Context & AI Orchestration Layer. Avaya Infinity is a unified customer experience platform built for large enterprises and public sector organizations to transform traditional contact centers into intelligent connection centers by orchestrating systems, data, AI, and workflows into a continuous, real-time engagement model. The platform leverages the Model Context Protocol (MCP) and a scalable data foundation powered by Databricks to unify structured and unstructured enterprise data—including billing, usage, and operational systems—allowing AI and workflows to execute actions with full context during the interaction. To ensure that modernization does not come at the expense of security or operational control, Avaya Infinity offers flexible cloud, on-premises, and hybrid deployments without forcing vendor lock-in, while providing governance tools like the AI Performance Index (APIx) to accurately measure AI effectiveness across business outcomes, accuracy, and cost.

Avaya Nexus: The Mission-Critical Voice Foundation. As the evolution of Avaya’s trusted voice infrastructure, Avaya Nexus provides a security-first, cloud-native communications platform engineered for high-stakes environments where downtime is not an option. Purpose-built for sectors such as healthcare, public safety, and financial services, Nexus offers carrier-grade resiliency and zero-downtime architecture. It preserves the operational control of traditional on-premises systems while delivering a modern, Kubernetes-based framework that integrates seamlessly with the broader partner ecosystem.

Commitment to Open Standards & AI Innovation As a member of the Linux Foundation and the Agentic AI Foundation, Avaya is pioneering the adoption of open-source standards. Avaya was the first major CX vendor to natively support the Model Context Protocol (MCP), enabling enterprises to orchestrate vendor-neutral AI workflows through Avaya Infinity. This commitment ensures organizations can modernize their communications core—pairing the hardened reliability of Avaya Nexus with the agility of agentic AI—without the risk of vendor lock-in.