Company Performance Metrics
- Marco Di Cerbo: CEO
- Marco Di Cerbo: Founder
Astervox is an AI governance platform for contact centers. It provides a documentation-first governance layer that sits on top of existing AI agent platforms — Cognigy, NICE CXone, Salesforce Agentforce, Genesys, and others — to import, document, approve, and monitor AI agents and knowledge bases already in production. The platform addresses three
critical governance gaps in enterprise AI deployments: prompt governance (version control, drift detection, approval workflows for AI agent configurations), knowledge governance (ensuring content published for humans is independently reviewed before AI can access it), and output quality management (calibrated human evaluation of AI conversations using scorecards and reliability tracking). Astervox runs on EU and Swiss infrastructure with BYOK encryption and a Sovereign Citadel option for fully isolated deployments. The platform supports configurable regulatory frameworks including EU AI Act, FINMA, MAS, GDPR, and DORA, with automated compliance reporting and immutable audit trails.