Company Performance Metrics
- Andrey Shapovalov: Founder
AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. The result is a significant reduction in support costs versus other online solutions, an increase in conversions such as sales or registrations, improved and speedy customer support, and a rise in visitor engagement and
loyalty.
AlwaySupport interfaces are intuitive and easy-to-use for both customers and support reps. It provides a floating widget for websites and embedded solutions for Android and iOS mobile apps. If users ask questions through the web or mobile widgets, in free text format, AlwaySupport retrieves the best answer from its self-learning knowledge-base and delivers it instantly. The incoming questions and answers are used to constantly grow the knowledge base, and as a result provide better and more accurate customer service. Users also have the option to start a live chat with a representative or to ask the community. In addition to these consumer-facing capabilities, AlwaySupport provides added value features to site owners such as auto FAQ page build to improve SEO, real-time analytics, SMS notifications, and uninterrupted live chat sessions when switching between devices.
