Company Performance Metrics
Airparks Services Limited was incorporated on October 9, 1991, when the Apple Booking Company (the company now known as HolidayExtras.com, the market leader of holiday extras serving over 2.5m passengers every year) purchased a secured off-site airport car parking company serving Birmingham International Airport. Since those early days the Company
has grown and now operates an additional site at London Luton airport. They are constantly seeking new opportunities at other UK airports to serve their customers.
Airparks provides quality airport parking to over 500,000 customers per year. Their complaint ratio is less than three complaints per thousand customers and they are working hard to get that figure even lower. But more importantly, to make sure every single one of their customers is fully satisfied. It is very rare that something goes wrong at one of their car parks, but when it does, there is a systematic complaints procedure in place which makes sure all problems are dealt with quickly and efficiently.
