Number of Speakers 12

Shift London customers now live and buy in every conceivable nook, cranny, crevice, device, channel, shop or geography and their constant quest is to find them and get them on their side and P&L – that's why they focus on Customer Acquisition first. Without customers, they are nothing.

With notoriously disloyal and faddish yet digitally

native and astute millennials leading the way, keeping customers is no mean feat in an age where compelling customer service and experience are taken as standard. The Customer Experience and Retention stream comes to the fore as they discover what it takes to deliver the wow factor at every twist and turn of the customer journey.

Number of Speakers 12
Shift London has 12 speakers including David PaiceJames McClureand  Libby Robinson.
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