Primary Job Title Vice President Technical Services and Support Primary Organization 8x8
Location San Jose, California, United States Regions San Francisco Bay Area, Silicon Valley, West Coast Gender Male
LinkedIn View on LinkedIn
Nir has been a customer success executive for the last 20 years, building teams, processes and systems to improve customer experience while reducing churn. His journey has taken him from hardware and software to XaaS where the entire customer life cycle has to be addressed as a whole. Nir enjoys helping customers achieve their goals, as well as
building successful teams.
Throughout his career, Nir has held leadership positions at technology companies, including ShoreTel, Juniper Networks, and RAD Data Communications. He was responsible for overseeing the entire customer experience, including increasing customer satisfaction scores by 15% YOY, Minimizing customer churns in 3% increasing MRR and shortening the book to bill cycle.
