Location Palo Alto, California, United States Regions San Francisco Bay Area, Silicon Valley, West Coast Gender Male
Website gershon-diner.branded.me Facebook View on Facebook LinkedIn View on LinkedIn Twitter View on Twitter
KEY EXECUTIVE COMPETENCIES AND CAREER HIGHLIGHTS
★ Extensive experience in executive leadership roles as an executive staff member reporting to CEO.
★ Extensive experience in executive leadership roles as an executive staff member and the acting Americas GM reporting to CEO.
★ Define and drive strategic initiatives with our partners in the
Cloud and Big Data ecosystems - this includes managing technology & product development interlocks and influence alignment, joint product positioning, field enablement, go-to-market programs, and investment rounds.
★ Negotiated and closed six- and seven figure licensing and services transactions with top enterprise customers.
★ Driving and accountable for the Services and Support P&L, amounting to over 50% of the company's revenue.
★ Doubled services revenue year over year for the past 5 years, exceeding industry benchmark of 30% net profit margins.
★ Transformed services engagements into up-sale opportunities. Established worldwide partners ecosystem.
★ As a customer success executive increased successful product implementations.
Achieved higher customer satisfaction, won reference accounts and minimized escalations with 97% customer support retention rate year over year.
★ Built trust with Fortune 500 technology C-level executives, delivering mission-critical big-data cloud solutions. Accomplished relationship with customers such as BofA, Morgan, AA, United Healthcare, Dell EMC, Intel, Microsoft, Oracle, IBM, HPE, VMware, QVC and Goldman.
★ My career evolved from software engineering through product management to executive roles that combine technological competence with business. Earned technological expertise in development and deployment of cloud computing. Working closely with customer’s C-level and architects and promoting innovative solutions and latest technologies.
★ Promoted, convinced and accomplished over 20 innovative cross-corporate strategic programs.
★ Extensive experience managing multicultural, multidisciplinary and distributed global teams.
★ Passionate about bringing together people, technology and business models to provide answers to market needs; Excels in situations where exception