Location Mumbai, Maharashtra, India Regions Asia-Pacific (APAC) Gender Male
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Birendra leads Tech Mahindra Business Services (TechMBS), a wholly owned subsidiary of Tech Mahindra providing Customer Management Services to Fortune-100 companies. He has spent 12 years in the organization, managing multiple portfolios.
In addition, Birendra has the responsibility for all horizontal practices, Strategy, M&A and Marketing at
Tech Mahindra BPS.
Birendra has been instrumental in driving Digital Transformation at TechMBS, led the integration of TechMBS with Tech Mahindra post acquisition and has led the overall growth journey of TechMBS. He has led large transformation programmes for customers that have led to significant improvement in Customer Experience, Reduced Costs and Increased Profitability for our clients.
Birendra is passionate about driving digital transformation in the customer management world and making TechMBS a great place to work. He incubated Carexa, Tech M's proprietary Customer Management Framework which is loved by our customers. Under his stewardship, TechMBS has been recognized as one of the world's greatest places to work by Gallup.
For his outstanding contribution to the overall business, Birendra was recently awarded the Tech Mahindra Associate of the year.
He has 17 years of work experience spanning industries like Financial Institutions, IT, ITeS and Telecom. He is a Bachelor in Engineering from NIT, Bhopal and an MBA in Marketing and Strategy from IIM Lucknow.
