digital transformation, streamline operations, and coach internal IT teams on a part-time basis. It designs and implements IT service desk setups, including tool selection, workflow design, and ongoing support. The firm also assists with Office 365 configuration, Microsoft Entra, Exchange, Intune, and related cyber security practices such as SSO, MFA, and conditional access. In addition, Wallace Solutions configures and customises Salesforce and the Seven20 ATS platform, including automation, custom fields, dashboards, integrations, and reporting to align CRM and recruitment systems with business needs.