Company Performance Metrics
Vitaserv is a business process outsourcing provider that focuses on administrative processes for statutory and private health insurers. The company structures its services around employer account administration, insured party support, and insolvency and enforcement activities. Its employer services cover contribution account management,
clarification of complex insurance relationships, and processing of employer-related notifications. Insured party services handle application processing, policyholder inquiries, and back-office processing for benefits and membership-related tasks. In insolvency and enforcement, Vitaserv manages contribution claims, collections, and enforcement procedures for outstanding premiums. In addition, the company offers consulting and implementation support for outsourcing and organizational redesign aimed at optimizing administrative workflows for health insurance clients.
