Tealeaf is a Customer Experience Management (CEM) software company known for its CX line of products and solutions that capture customers' website interactions from the individual user's point of view.
Tealeaf's products are used to provide visibility into the online customer experience by analyzing and replaying all the details of a customer's visit to find site errors or issues and understand the impact that transaction failures have on business processes.
cxImpact A Tealeaf CX product designed for production support, development and e-business teams to find and fix issues on their web site.
cxView Provides executive dashboards of customer experience KPIs, and provides reporting and analytics to explain why conversion rates, revenue, or customer success go up or down.
cxReveal Provides the visibility of visual replay in a simplified user interface suitable for a call center or occasional, non-technical users.
cxConnect Provides the capability to export data from the TeaLeaf CX Datastore to an external database or Business intelligence system.
cxVerify Provides the capability to store some or all visits as a long-term record in a PDF.
Funding Rounds (3) - $20MUpdate
Current Team (3)Update
|Mar 5, 2014||TechCrunch - Coming Out Of Stealth, MyCrowd Aims To Create World’s Biggest Marketplace For Freelance Projects|
|Jan 13, 2014||Venture Beat - Moxie Software Names Rebecca Ward as New President and CEO|
|Mar 1, 2013||TechCrunch - Shasta Ventures Doubles Down On Enterprise Software Experience With New Hires|
|Feb 21, 2013||Techworld - IBM makes big mobile push with MobileFirst|
|May 3, 2012||TechWeek Europe - IBM In TeaLeaf Analytics Acquisition|
|May 3, 2012||Computer World India - IBM to acquire customer analytics vendor Tealeaf Technology|
|May 2, 2012||ZD Net - IBM acquires analytics provider Tealeaf for Smarter Commerce|
|May 2, 2012||TechCrunch - IBM Acquires Tealeaf To Add Customer Buying Analytics To Smarter Commerce Products|
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45 Fremont St.
San Francisco, CA 94105