Overview

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Status
Acquired by on May 2, 2012
Total Equity Funding
$20M in 3 Rounds from 6 Investors
Headquarters:
San Francisco, CA
Description:
Tealeaf provides digital customer experience management and behavior analysis solutions that enable businesses to optimize their activities.
Founders:
Categories:
Internet, Business Intelligence, Apps, Software
Website:
http://www.tealeaf.com
Social:

Company Details

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Tealeaf is a Customer Experience Management (CEM) software company known for its CX line of products and solutions that capture customers' website interactions from the individual user's point of view.

Tealeaf's products are used to provide visibility into the online customer experience by analyzing and replaying all the details of a customer's visit to find site errors or issues and understand the impact that transaction failures have on business processes.

Product/Solution Offerings:

cxImpact A Tealeaf CX product designed for production support, development and e-business teams to find and fix issues on their web site.

cxView Provides executive dashboards of customer experience KPIs, and provides reporting and analytics to explain why conversion rates, revenue, or customer success go up or down.

cxReveal Provides the visibility of visual replay in a simplified user interface suitable for a call center or occasional, non-technical users.

cxConnect Provides the capability to export data from the TeaLeaf CX Datastore to an external database or Business intelligence system.

cxVerify Provides the capability to store some or all visits as a long-term record in a PDF.

Funding Rounds (3) - $20M

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DateAmount / RoundValuationLead InvestorInvestors
May, 2004$8M / Series D4
Sep, 2002$12M / Series C4
Jul, 2000undisclosed amount / Series B4

Acquisitions (1)

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DateAcquiredAmount
Dec 22, 2011Unknown

Current Team (3)

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Competitors (3)

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  • ClickTale is a customer experience analytics platform enabling e-businesses to have an insight into their clients’ online behavior.
  • m-pathy delivers customer experience management for high traffic web and mobile channels
  • SessionCam, a cloud and SaaS-based solution, offers enterprise level customer analytics to improve its users' online performance.

Offices/Locations (1)

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  • Office

    45 Fremont St.

    Suite 1450

    San Francisco, CA 94105

    USA

Past Team (8)

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