Company Performance Metrics
TDA Communication Services provides virtual tax preparation services for individuals, self-employed workers, and businesses, covering personal taxes, business taxes, and self-employment taxes. The company offers virtual receptionist plans that include call answering, outbound calls, call screening and forwarding, appointment scheduling, online
booking and checkout, call overflow handling, and delivery of call notes by email. TDA Communication Services structures these receptionist services into tiered plans with differing included call minutes and also provides options for custom plans. It additionally offers virtual dispatching services for carriers, including rate negotiation, invoicing, load planning, and broker or shipper credit checks. The dispatching services focus on freight types such as hot shots, power only, box trucks, dry vans, reefers, and flatbed or step deck equipment. TDA Communication Services uses online intake and onboarding forms to enroll tax clients, receptionist clients, and carriers.
