Company Performance Metrics
TaxExpress provides individual passenger transport by taxi using taximeter-based vehicles. The company connects passengers and drivers through a 24/7 call center, mobile applications, WhatsApp, and other communication channels. It offers corporate taxi services, including voucher-based transport and cost center tracking for organizations.
TaxExpress manages service allocation via radio frequency and digital tools, and defines operating protocols for call center staff and affiliated drivers. It also administers services for taxi owners and drivers such as affiliation, app and radio access, operation cards, and travel forms. The company emphasizes road safety management, driver training, service audits, and customer service channels for requests, complaints, and claims.
