pre-approval, and ongoing communication by phone and live chat. It also provides refinancing solutions such as rate-and-term and cash-out refinances, along with guidance on loan documentation and qualification. The firm maintains a toolkit of resources, including mortgage and refinancing calculators, current rate information, a mortgage and real estate glossary, and homebuying and homeselling educational content. Additional services include a secure document upload portal and referrals to outside real estate agents through partner sites.