experience management programs, including CX strategy, implementation support, analytics and continuous feedback collection across customer journeys. SKOPOS CONNECT supplies and configures agile community and feedback platforms, integrates them with existing systems such as CRM, and ensures data protection compliant operation. Its consulting and full-service support cover technology setup, participant recruitment, community management, research design and reporting. These services are intended for organizations that want to run ongoing or project-based customer research and improve their customer experience using data-driven insights.