Create Your Own Gift Box service, allowing customers to select from hundreds of products including candles, teas, bath and body items, books, keepsakes, baby gifts, and food and beverages. Sending Hugs operates as an ecommerce store, processing orders through its website and shipping gift boxes and hampers across Australia via express delivery. Its products are intended for individuals, families, friends, and colleagues who want to send practical comfort, thoughtful keepsakes, and care packages when they cannot be there in person.