care, support, and phenomenal customer experiences. It also equips patients with the tools and information at their fingertips to manage their own health.

MIC’s CCAI is fully transactional and voice-capable, empowered to handle complex conversation scenarios with multiple queries and commands within a single conversation. This allows MIC to handle elaborate tasks like appointment scheduling, consent capturing, and adherence & service feedback without the need for contact center agents. MIC is also fully integrated with MedDRA Medical Dictionary, which allows it to identify and notify Adverse Events to the client’s pharmacovigilance team for further handling.

MicroGrid, with its unique solutioning and integration of various state-of-the-art technologies, has created a truly one-of-a-kind end-to-end Health Journey solution. The lack of such a platform globally has motivated MicroGrid to develop a panacea for the disjointed systems and processes in the Pharma & Healthcare sectors. MicroGrid has made significant contributions to the field of Digital Health and Conversational AI through its innovative solutioning approach in solving healthcare stakeholder pains, which have greatly improved the patient experience and have the potential to revolutionize the way healthcare is delivered.