processes, identify problems, and prioritize improvement opportunities, as well as provides process documentation and workflow diagramming tools. The company also offers process definition and deployment solutions, on-demand assistance, and education services, as well as on-site services, including mapping, modeling analysis and optimization, process design and development, project management, and SOA integration solution reviews. Its customers include financial services, government, healthcare, insurance, life sciences, manufacturing, retail, and telecommunications industries.

The company was founded in 1999 and is headquartered in Austin, Texas.