Company Performance Metrics
Grey Space is a technology consultancy and software provider that focuses on contact centre reporting and analytics solutions. The company develops Discover, a real-time wallboard platform that delivers configurable dashboards, key performance indicators, dynamic alerts, and messaging to contact centre teams on wall-mounted and desktop displays and
smart devices. Grey Space also provides data automation and distribution tools that extract, transform, process, and store historical voice and omnichannel contact centre records without manual intervention. Its software is designed to integrate with selected contact centre and CCaaS platforms to improve visibility of operational performance and support rapid decision making. In addition to its products, Grey Space offers professional services such as contact centre solution design, implementation, consultancy, and training around supported platforms.
