Company Performance Metrics
GenWA provides agentic AI software and advisory services for regulated financial services operations. The company focuses on building AI agents that handle high-volume, compliance-heavy workflows such as collections and arrears, mortgage servicing, redress and claims, and customer service. Its Intelligence Layer is deployed into clients’ cloud
environments, connects to existing systems, and maintains immutable audit trails for every decision. GenWA also offers advisory engagements that assess current operations, prioritise use cases, and design proofs of concept for AI deployment. In addition, it implements contact centre AI using tools such as AWS Connect, Amazon Nova Sonic, and Contact Lens to support compliant customer interactions. Its products and services are aimed at banks, building societies, debt purchasers, BPOs, and other regulated financial institutions seeking to automate routine case handling while keeping complex or vulnerable cases with human specialists.
