Company Performance Metrics
Ja Sareewan, PhD.: Chief Software Architect- Jorge Cisne: Customer Success Engineer
Fenero.io offers a 100% licensing-free, reliable, and proven enterprise cloud communications solution for small, medium, and large contact centers. Our product is a unified platform for call and customer service organizations worldwide.
Primary features include the following and are made available at no software cost to our customers:
1.
Automated Call Distribution (ACD) 2. Interactive Voice Response (IVR) 3. Manual and automatic outbound dialing 4. Quality assurance and monitoring 5. 100% call recordings with unlimited online access 6. Built-in screen recording with unlimited online access 7. Inbound email routing 8. Live customer chat 9. Detailed contact center reporting 10. Dynamic Script Designer with branching and logic support 11. Built-in WebRTC-powered, purely browser-based Web Phone
