Company Performance Metrics
Glance provides a guided customer experience platform that combines cobrowsing, screen sharing, and live video to connect customers with human experts inside digital channels. The platform enables agents, advisors, and trainers to see what users see in web, desktop, and mobile apps and guide them through tasks, forms, and transactions. Glance
integrates with CRM, contact center, and CCaaS systems to launch sessions from existing workflows and automatically log activity. Its capabilities support use cases in customer support, sales, onboarding, advisory services, and training across industries such as financial services, healthcare, and higher education. Security and privacy controls, masking, encryption, and single sign-on are designed for regulated enterprises that require compliant digital engagement. Glance also publishes research and resources for customer experience leaders, including CX trends reports and maturity models focused on AI and human collaboration.