integrates with CRM, contact center, and CCaaS systems to launch sessions from existing workflows and automatically log activity. Its capabilities support use cases in customer support, sales, onboarding, advisory services, and training across industries such as financial services, healthcare, and higher education. Security and privacy controls, masking, encryption, and single sign-on are designed for regulated enterprises that require compliant digital engagement. Glance also publishes research and resources for customer experience leaders, including CX trends reports and maturity models focused on AI and human collaboration.