work or be entertained at home: for their consumer customers (NI only) they provide 'total communications' services including phone, online and entertainment solutions in neat and great value bundles; for business and government organisations they bring together all their communications and IT services securely and efficiently; and for other communications providers they provide their network on an open access basis so that they can connect to their customers, and they can design, build and manage their networks for them.

Technology innovation is at the core of their company, and they are at the forefront of bringing next generation networks, services and skills to Ireland North and South. They invest over £1.1bn annually on global research and development to support their drive for innovation, and work with customers, partners, and local universities including Dublin City University, Tyndall Institute, University College Cork and the University of Ulster. One of BT's Global Development Centres is located in Belfast.

They employ many of the leading network and IT services experts on the island, with over 300 accredited and certified professionals, and can draw on the support of their global business where required. They partner with technology leaders like Cisco, Avaya, Microsoft, HP, Oracle, VMWare and EMC2 to integrate their products into their customer solutions.

They are committed to contributing positively to society and to a sustainable future. Their corporate responsibility programmes focus primarily on Education & Skills, Digital Inclusion and the Environment. Their achievements are recognised – they received a President's Award from Chambers Ireland for their BT Young Scientist & Technology Exhibition.