classify intent, manage opt-outs, and ingest engagement data in real time. The AI Front Desk product functions as an automated receptionist that answers calls, routes inquiries, and books appointments. Smart Planner manages calendars for multi-provider teams, supports skill-based routing, syncs with external scheduling tools, and sends reminders. Campaigns enables multi-channel outreach and follow-up sequences across voice, text, and email based on customer behavior. AI Automations provides a no-code workflow builder for connecting applications, defining triggers, and implementing custom business rules.