service and sales points, integrating devices such as cash modules, card readers, printers and scanners. The in-house ARPPA Software manages real-time streaming, device control and workflow between terminals and agent workstations. Arppa also provides ARPPA WEB and related web services for monitoring sessions, recording interactions and analysing operational data. Its solutions are used for ticketing, banking transactions and local government administration, with strong emphasis on accessibility for elderly users and people with visual, hearing or physical impairments. The company additionally applies artificial intelligence for call analytics and quality assessment.