customer support for order issues, cancellations, and post-purchase queries. Aizalia maintains defined policies for shipping, returns, and refunds, including a 30-day return window for eligible items and specific provisions for faulty or incorrect products. The platform supports domestic UK fulfillment, with order tracking and processing times communicated to customers. Through its digital storefronts and defined operational policies, Aizalia provides a centralized channel for customers to browse, purchase, and receive products online.