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CallPoint New Europe

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CallPoint New Europe JSC (CallPoint) is a multilingual contact centre and Business Process Outsourcing (BPO) provider, delivering high quality services since 2004. The Company has got 1,000 seats across its three delivery centres: Sofia and Plovdiv (Bulgaria) and Bucharest (Romania). The Group delivery centres are highly secured – all based in A-class business parks and equipped with the latest contact centre technologies. CallPoint is privately held, with the European Bank for Reconstruction and Development (EBRD) as a shareholder.

CallPoint New Europe develops and offers diverse portfolio of outsourcing services:

• Multilingual multichannel Customer Care solutions: email management, reservation centers, consumer service, overflow, directory assistance;
• Transformation Solutions;
• Risk Management;
• Social Media Monitoring.

CallPoint positions itself as a multilingual contact center which provides multi-channel support (voice, email, chat, back office).

Today, the company offers its services in more than 20 languages among which the main ones are French, English, German, Italian, Spanish and Eastern European languages.

As a leading company in the outsourcing industry in Eastern Europe, CallPoint is ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified; as well as a PCI DSS Compliant Service Provider.

CallPoint is specialized in 4 main industries:

• Retail (E-commerce & Distance sales);
• Financial Services;
• High Tech (Software & Telecoms);
• Travel & Leisure.