|Company||Aurus IT Solutions|
TShoot is a knowledge management solution that empowers process experts, with the ability to guide employee throughout their interaction with the customer.
The process managers receive reports and analysis of this interaction to analyze process flows and reduce their dependency on CRM notes.
It also provides additional reports across multiple parameters such as time taken vs. different types of customer queries, total time taken by each team on a customer query, etc.
This helps managers optimize their current processes and increase the overall quality of their customer service.