| Company | Trampoline Systems |
A new kind of enterprise search that connects you directly to people with relevant knowledge and expertise.
Large enterprises have chronic difficulty harnessing the value of expertise picked up by employees through their day to day work. IBM research concluded that 80% of employee expertise is unrecognised and cannot be exploited. Everyone who’s worked in a large corporation has experienced situations where they required an answer to a domain-specific question and knew there were people in the business with the answer, but had no way to identify the right people. This leads to duplicated effort where research is conducted multiple times, reduced performance where decisions are made on incorrect information, and to lost business where people with relevant experience don’t contribute to a proposal.
Standard enterprise search products find documents. SONAR Expertise finds people with relevant expertise and knowledge. Newly-gained expertise is automatically identified each day by analysis of emails, documents, wikis and other information. Employees are alerted weekly of new expertise identified from their communications and offered options to prevent sensitive or private topics becoming searchable.
Results can be viewed as lists, filtered by geography or role. There is also an option to present results as a graphical visualisation indicating each person’s level of expertise and inter-connections. Details are synchronised with LDAP contact data so once the right person has been identified a user can contact them by email, phone or instant messenger without any switch of context.
SONAR Expertise is designed for installation alongside an existing document-focused search technology. Using the SONAR API customers can connect SONAR to a single “federated search” portal if this is the desired solution.
