| Company | Scintella Solutions |
| Website | shiftmatch.com |
| @scintella | |
| Stage | Beta |
| Launched | 6/09 |
ShiftMatch has been specifically designed to deal with three issues that affect the schedule assignment process: disruption for employees, fairness of how shifts get assigned to whom, and increased workloads for the Resource Management group. There are various ways of managing a shift bid, all of which are impacted by these issues in differing degrees. Because of these negatives, many contact centers don’t do shift bids as often as they may want to. ShiftMatch has solved these problems using best practice process design and the technology to enable that process. More…
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