| Company | OCLC |
| Website | questionpoint.org |
| Blog | questionpoint.blo... |
| @questionpoint | |
| Stage | Live |
| Launched | 6/02 |
QuestionPoint reference management service provides libraries with tools to interact with users in multiple ways, using both chat and email. The Web-based chat tool with co-browsing capability, coupled with the email reference component, enable seamless integration of chat, follow up and referral, as well as one-stop reporting tools for all types of reference services. In addition, libraries may opt to participate in the 24/7 Reference Cooperative to provide live around-the-clock reference service to their community.
