DSC IVR solutions utilize Intel processors and contain Dialogic IVR telephony boards. These solutions provide callers with the ability to automatically obtain information or perform transactions using a phone system.
IVRS (interactive voice response systems) use voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries are gathered from the caller to collect information and to provide user navigation. Information is delivered to the caller using text to speech or pre-recorded responses. This information can be obtained locally
