NTRsupport Ultimate is comprehensive, secure remote support SaaS designed for multi-agent help desks & IT service organizations.
Designed to help service desks increase first call resolution, & streamline support costs & processes with on-demand clientless remote support, advanced management, reporting & integration capabilities, NTRsupport is used by more than 14,000 businesses around the world.
Clientless Remote Control NTRsupport empowers agents to take clientless remote control of a customer’s desktop to view, diagnose & resolve issues in real time to deliver live support & training on demand without leaving their desks.
Multiple Remote Control Modes NTRsupport flexibly escalates permission-based remote support sessions in several modes, including 1) total control, 2) shared control, 3) observer, 4) administrator & 5) show only modes.
Remote support with NTRsupport helps reduce costly phone queues & provides customers with live help when they need it. The Direct Support for Applications feature gives customers 24/7 direct access to support from within your applications.
FirstHelp Self-Service Portal NTRsupport offers an easy-to-brand, customizable template to publish product info, news, tips, offers & more for content-rich first stop support.
Proactive Management Monitor, manage, maintain &control attended or unattended PCs, Macs, Linux devices & smartphones with NTRsupport.
Powerful Incident Routing NTRsupport allows IT and help desk professionals to rapidly send calls to language or issue experts to optimize first call resolution, minimize callbacks & incident backlogs.
Time-Saving Reboot/Reconnect NTRsupport helps IT install applications or upgrades on unattended computers or guide non-technical users through product installations or upgrades without exiting the remote support session. Reboot/ reconnect can be executed in safe mode with NTRsupport.
Secure File Transfer Easy, secure drag & drop file transfer from NTRsupport lets you apply patches, send URLs and updates, or receive log files with customer approval
No-figure Remote Printing Print remote documents locally during remote support sessions without having to configure printers with NTRsupport.
NTRsupport delivers instant on-demand remote support to Windows & Linux-based PCs, Macs & smartphones. Works fast over any connection – T3 to dial-up – so you are always on line for your customers – even from within your own web applications.
Advanced Management NTRsupport customers manage, monitor & report on all support center activity with the on-demand management and reporting capabilities. Record sessions for training & accountability. Resolve issues faster via FirstHelp & remote support while increasing uptime.
Fast Integration NTRsupport helps customers transform support into actionable data by integrating to help desk, CRM, billing & other business systems.
Enterprise-grade Security Strong passwords, SSL and 256-bit Rijndael AES encryption offer the highest level of security for all NTRsupport remote support sessions – from login to logout.
