This hotline is a hot number. When a customer calls, your support people can literally take a glance at the problem and quickly resolve it – without extensive descriptions or misunderstandings. This saves time, increases customer loyalty, and frees up resources.
The support session itself works very easily: Installation of the program is not required; instead, the user starts it directly from the Internet. Firewalls are not an obstacle and Netviewer’s intuitive operation ensures that even technically challenged customers will have no problem with Netviewer Support.
If desired, you can automatically retrieve your customer’s most important system parameters or record the sessions in a non-revisable format. The three-tier security concept ensures confidentiality of sensitive information.
