10gen offers MongoDB Commercial Subscriptions to help users get the most out of their deployments. Subscriptions come with professional support and SLAs, plus access to MongoDB Subscriber Edition for use in production. Depending on the subscription level, a MongoDB Commercial License may also be available.
Professional Support. A MongoDB Subscription provides 24x7 access to support through JIRA, where customers can ask the world’s most experienced MongoDB experts an unlimited number of questions at any time of day. A 10gen engineer also conducts an onboarding call with each customer team to review their application and use of MongoDB, and to identify any issues before they come up. The 10gen team even checks in quarterly to recommend actions to keep clusters running smoothly.
Subscriber Edition. Customers can use MongoDB Subscriber Edition, which includes support for SNMP, enabling easy management and monitoring using SNMP-based management tools. In addition, MongoDB Subscriber Edition is tested and certified on Red Hat/CentOS, Ubuntu and Amazon Linux.
Commercial License. Enterprises with restrictions around the AGPL license or those interested in OEM applications may prefer a standard commercial license, which is included in the MongoDB Gold Subscription.