MongoDB Pre-Production Support
MongoDB’s pre-production support package provides unlimited development support, via phone and web, for six months on an unlimited number of servers. Pre-production support is designed for projects in development and ensures that users have the resources they need to make their applications successful.
Pre-production support includes:
Onboarding Call. To get the team off to a fast start, a 10gen engineer conducts an onboarding call, reviewing the application and use of MongoDB to identify any potential issues before they come up. Developer Assistance. 10gen engineers answer development teams’ pre-production, development and testing questions directly through a dedicated JIRA ticketing portal or by phone, with a 4-hour response time. MongoDB Health Check. An experienced 10gen engineer performs a Health Check with the team to assess the overall status of the MongoDB deployment.