InfraDesk is an on-demand Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach. The simple and robust enterprise help desk solution provides the foundation for IT organizations Service Delivery and Operations ultimately supporting overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk eliminates the time and cost associated with the traditional acquisition and implementation of enterprise service desk applications without sacrificing functionality or flexibility.
InfraDesk automates proven workflows and processes for incident, change and problem management by incorporating IT Service Management best practices based on the IT Infrastructure Library (ITIL, a universally recognized, non-proprietary standard.
