| Company | Platoon Technologies |
Customer Relationship Management (CRM) for businesses requires integration of tools such as help desk software, time tracking, project management, and lead management. Our help desk CRM supports not only external customers, but also supports employees and other associates.
Platoon’s CRM follows excellent integration approach which includes
Analyzing and segregating customer requests through various channels and assigning agents to those requests. Keep track of complete case history. Inbuilt User Management Panel. Generate agent wise and customer wise reports. Seamless movement of tickets to various levels in the helpdesk. ITIL standard service desk management capabilities. Cross verifying, confirming, and recording a contact history. Create a knowledge base which contains articles regarding support requests and the associated solutions to a vast majority of issues.
Why choose Platoon’s Help Desk CRM?
Platoon’s CRM help desk includes customer service, sales automation, marketing automation, developing knowledge base, order processes, help desk services, flaws and distortion tracker, misappropriation tracker, product oriented technical services, and project management. Platoon’s CRM help desk adapts well to your existing processes seamlessly and performs well beyond your expectations.
Advantages of Platoon’s Help Desk CRM
Identify and minimize flaws, distortions, and misappropriations. Increase productivity and revenue. Make improvements in marketing strategies and help achieve targets. Design self-service portal, chat portal, and forum portal. Manage sales orders and services.
