From fixing cars, to cameras, to iPhones, FixYa’s 10M community members and visitors help empower techies, tinkerers and hobbyists to reclaim, refurbish and repair their products. Rather than depending solely on manufacturers for answers, our community shares real world experience and practical advice. http://fixya.com
WE TOLD YOU SO ! by Nuggets-O-Gold » Thu Feb 02, 2012 8:46 am
Copy of an email to a member below
FY is thrilled that you took such an active interest in the Marketplace service over the course of its six month existence. There is no doubt your enthusiasm and passion for helping others has solved numerous product problems across the world, and for that we are extremely grateful.
Because our Marketplace requires extensive customer service and a large staff of representatives to help avoid potential issues, we routinely assess the effectiveness and health of the platform. We realize that the performance of the Marketplace has not met the expectations of participating Pros such as yourself, resulting in poor customer satisfaction for customers and Experts alike. These factors have forced us to suspend and reevaluate the program in order to work on redefining and improving its core functionality, with all materials related to Marketplace services being removed from FY over the next two weeks.
During the next 30-45 days FY will reconcile and distribute all earned commissions and fees to participating Experts.
Once the reevaluation and improvement of Marketplace is complete we plan to reintroduce a new and improved program to our community of users. In the meantime, please do not hesitate to contact us at experts@FY.com. Your comments and suggestions are essential to the success of any future program that may arise.
Experts like you are the reason we are proud to be in the product support business. bob_computers It is an absolute pleasure to have you on our team, and we look forward to continuing to work together with you to provide solutions for people with product problems across the world.
Sincerely,
