Why do you require this extension: Magento Extended FAQ Extension saves valuable time for both support service and customers by introducing useful feature to the web store allowing users to find the answer to the frequently asked questions. “Frequently asked questions” can fill the site up with the section of unique content and e-commerce stores are always in shortage of the good FAQs. Also the extension improves the shopping experience, since the consumers can find a lot of useful information about the web shop and products by just reviewing FAQ section.
How it works: “Frequently asked questions” is supplied with a Search option, so the shoppers can save their time on learning the site and directly type some question into the search field. In case the customer was unlucky to find an answer to his question, there is a link to submit a question. FAQ page is divided into categories that are set through the admin to organize all the content consequentially. FAQ categories are moderated by the store manager with available options to add/ edit/ delete new questions and answers. FAQ section comes out with an option to manage the URL to make it SEO-friendly in addition.