ETAworkforce brings the power of TOA Technologies’ mobile workforce management product suite to the force.com platform. By enabling companies to book service requests appointments when customers want them, and track the status of these appointments in real-time, ETAworkforce makes mobile workforce and customer service teams run more efficiently, while enhancing the customer experience.
With appointment scheduling and tracking functions presented entirely through the Force UI, ETAworkforce provides Customer Service Representatives, or any other stakeholders, visibility into service appointments. Plus, CSRs can track the progress of appointments in real time, allowing them to see what they have never seen and solve problems they have never been able to solve.
