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ETAdirect

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TOA Technologies makes managing your mobile workforce smarter, faster and easier, by providing the only Cloud-based enterprise-level, on-demand mobile workforce management solution that makes real-time visibility a reality and real-time change possible. TOA provides the only holistic solution for managing the mobile workforce, bridging the gap between mobile workforce management and CRM, increasing efficiencies while enhancing the customer experience.

ETAdirect is our patented, customer-centric program, which enhances customer service by predicting, with a high degree of accuracy, when a field employee will arrive at a customer’s home, keeping customers informed - and allowing service providers to be right on time, with smaller, dynamic one hour “wait windows”.

Enables operational efficiencies Enables “Jeopardy Management” Supports workflow and complex processes Gives dispatchers real time visibility Reporting and analytics

Milestones

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• 
  ETAdirect — ETAdirect 3.01 release. Features upgrades to further enhance usability and continue to reduce training time. (6/20/06)
  Posted 8/22/11 at 10:49am via redorbit.com
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  ETAdirect — ETAdirect 4.0 release. First Browser-Based Solution that is Offline Capable (11/23/10)
  Posted 8/22/11 at 10:46am via drapertriangle.com
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  ETAdirect — ETAdirect 3.3 Mobility Suite release. Includes Google Maps support. (6/19/07)
  Posted 8/22/11 at 10:44am via prweb.com
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  ETAdirect — As of July 2011 ETAdirect has a total of 50,000+ users. (7/1/11)
  Posted 8/22/11 at 10:40am

Screenshots

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Videos

Traffic Analytics

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Sources

TOA Technologies today announced the release of their ETAdirect 3.01 service fulfillment solution, which features a number of user interface upgrades to further enhance usability and continue to reduce training time. (redorbit.com) [edit]
TOA Unveils ETAdirect 4.0: First Browser-Based Solution that is Offline Capable (drapertriangle.com) [edit]
TOA Technologies Expands Routing, Mapping Features with ETAdirect 3.3 for Enhanced Customer Appointment Management(TM) (CAM) (prweb.com) [edit]
Citation Needed [add]