The Aldous Order Fulfillment Management System (OFMS) is the primary module for fulfilling a product order from an order capture system such as Aldous Order Entry (OES), traditional CRM or orders generated via Assure type systems during Trouble Ticket resolution.
The Order Capture component (Aldous OES) produces a validated Product Order which is then submitted to Aldous OFMS for decomposition into appropriate services. Service Orders are then created in order to orchestrate fulfillment activities. Aldous OFMS performs this first level of order decomposition which results in a Service Order plan.
Aldous OFMS then orchestrates the Service Order Plan through to other Order Management or BSS/OSS systems.
Aldous OFMS provides two functions which maybe used independently depending on the required business scenario: - Order Planner - Order Manager