Tom has served in the call center industry for over 15 years. Prior to joining Five9, Tom was Contact Center Operations Practice Leader for OneSource, focused on providing clients of all sizes with innovative technologies and processes to measure and improve customer satisfaction while reducing cost per call. Before OneSource, Tom founded Argent Voice Services, Inc., which hosted Interactive Voice Response systems for Fortune 1000 companies. Argent was later acquired by Phase 2 Solutions, Inc. a Call Center outsourcing company specializing in the cellular industry. As the CIO of Phase 2, Tom helped build the company from 200 agents to over 2,800 in two years. Phase 2 was then acquired by eTelecare Global Solutions, Inc. where Tom served as the Vice President of Telecom & Technology. In this role his team consolidated the two company infrastructures, and supplied critical new technologies, supporting the growth of the company from 5,000 to 15,000+ agents. Prior to Argent, Tom was co-founder of ASA Solutions, named a Dun & Bradstreet Top 100 Fastest Growing Company, providing Interactive Voice Response application development and staffing resources to Fortune 500 companies.