Tien Tzuo, widely recognized as one of the thought leaders in the software-as-a-service industry, founded Zuora in 2008 and serves as Chief Executive Officer.
Before joining Zuora, Tzuo had witnessed a shift to a new business model where both consumers and businesses favored a subscription model verses a one time transaction. It was clear that this shift was going to drastically change the way companies do business and a need would evolve for a service to enable these companies to succeed in this new economy.
As Zuoraâ€™s CEO, Tzuo has evangelized this shift to subscription based business models and the complex billing structures they inherit, coining the phrase Subscription Economy.
In an effort to empower this new Subscription Economy, Tzuo has spent over two-and-a-half-years working with the best companies in the world to build an award-winning platform powerful and flexible enough to fuel any subscription business.
Under his leadership, Zuora has become one of the fastest growing SaaS companies, carries an extensive list of prestigious industry awards, and became cash-flow positive at a record rate.
Before Zuora, Tzuo was one of the â€œoriginal forcesâ€ at salesforce.com, joining as employee number 11. In his 9 years at salesforce.com, Tzuo built salesforce.comâ€™s original billing system and held a variety of executive roles in technology, marketing, and strategy organizations, including building out the product management & marketing organization, serving as Chief Marketing Officer for two years, and most recently as Chief Strategy Officer.
Prior to salesforce.com, Tzuo was at CrossWorlds Software, where he launched CrossWorlds’ Telecommunications business unit focused on integration with billing systems such as Portal, Kenan, Amdocs, and MetaSolv. Earlier, at Oracle Corporation he managed several of Oracle’s largest Telecommunications accounts, including MCI, NYNEX, Bell Atlantic (now Verizon), and AT&T.
Tzuo was named CMO of the Year Finalist by the CMO Council and BusinessWeek Magazine while at salesforce.com and is on DestinationCRMâ€™s Whoâ€™s Who in CRM list. He is on the Board of Directors for both Radian6 and Network for Good.
Tzuo holds a bachelorâ€™s degree in electrical engineering from Cornell University and a masterâ€™s in business administration from the Stanford Graduate School of Business.