In the past he worked on community, product, marketing, and customer development with LaunchRock, Zappos, UserVoice, and Seesmic.
He also advises companies on strategies and tactics for community cultivation and customer development to help them: discover, welcome, acquire and retain an active community of customers; and transform customer support and social engagement into a source of customer evangelism.
Thomas Knoll interviewed at Web 2.0 Expo San Francisco 2011Added: 10/3/11
“Community Architecture” - a #CMstory w/ Thomas KnollAdded: 2/17/13
Clipppr.com: The Story of Clipppr by DocumosAdded: 2/17/13