Scott brings more than 25 years of experience in managing operations for several national and global consumer brands. As former Vice President of Customer Care, Scott was responsible for further fostering eHarmony's commitment to delivering world-class care.
The department was recognized by the American Business Association "Stevie Award" for Customer Service Department of the Year 2009 and IPQC Call Center Excellence Award Winner, Best in Class Call Center 2009.
Prior to joining eHarmony, Scott served as the vice president for customer care and call centers for Cendant where he was responsible for developing and managing customer service operations for the Orbitz, CheapTickets and Lodging.com brands.
Under Scott's leadership, Orbitz ranked No. 1 in online customer experience in 2003 and 2004, and was the first travel web company to take a proactive approach and send care alerts updating customers about events that could affect their upcoming trip.
Other past experience includes executive operations responsibilities at American Airlines, Northwest Airlines and US Airways.
He holds a J.D. from the Beasley School of Law at Temple University and a B.A. in business communications from Pepperdine University.
Director Customer Care & Call Center Strategy
2010 - Jan, 2010
Chief Operating Officer
Vice President of Customer Care
Sep, 2005 - Nov, 2009
Vice President Customer Care & Contact Centers
2001 - Jan, 2005
Vice President Customer Care
2001 - Jan, 2003
Manager of Clubs and International Lounges
1999 - Jan, 2001