Overview

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Primary Role
Chief Operating Officer @
Gender:
Male
Location:
Unknown
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Person Details

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Scott brings more than 25 years of experience in managing operations for several national and global consumer brands. As former Vice President of Customer Care, Scott was responsible for further fostering eHarmony's commitment to delivering world-class care. The department was recognized by the American Business Association "Stevie Award" for Customer Service Department of the Year 2009 and IPQC Call Center Excellence Award Winner, Best in Class Call Center 2009.

Prior to joining eHarmony, Scott served as the vice president for customer care and call centers for Cendant where he was responsible for developing and managing customer service operations for the Orbitz, CheapTickets and Lodging.com brands.

Under Scott's leadership, Orbitz ranked No. 1 in online customer experience in 2003 and 2004, and was the first travel web company to take a proactive approach and send care alerts updating customers about events that could affect their upcoming trip.

Other past experience includes executive operations responsibilities at American Airlines, Northwest Airlines and US Airways.

He holds a J.D. from the Beasley School of Law at Temple University and a B.A. in business communications from Pepperdine University.

Jobs (8)

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Current

Chief Operating Officer

2010 - Current   (over 6 years)
Past
Started
Ended
Title
Company
Unknown
Unknown
Team Member
Unknown
Unknown
Team Member
2010
2010
Director Customer Care & Call Center Strategy
Sep, 2005
Nov, 2009
Vice President of Customer Care
2001
2005
Vice President Customer Care & Contact Centers
2001
2003
Vice President Customer Care
1999
2001
Manager of Clubs and International Lounges

Education (2)

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Past Event Appearances (1)

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