|Texas A&M University – Commerce, B.S.|
|The Wharton School of Business at the University of Pennsylvania and Southern Methodist University, Dallas., Executive Management Training|
As COO, Duncan will focus on delivering service excellence and operational leadership by overseeing the daily operations of Alpine Access. In addition to managing human resources, information technology and client services, he will work closely with the executive team to lead Alpine Access’ overall business strategy.
“I have seen first-hand Rob’s ability to transform customer care organizations in a way that improves satisfaction rates while reducing costs. Having him join our team is truly exciting for our company,” said Chris Carrington, Alpine Access CEO. “Our client relationships are growing in breadth and depth and our sales pipeline continues to expand. Rob’s experience and leadership will allow Alpine Access to achieve greater results for our clients and their customers.”
Prior to coming to Alpine Access, Duncan was the vice president of customer care for Capgemini, a $10 billion multinational corporation. While there, Duncan was accountable for contact centers located in the United States, Canada, Latin America, and the Philippines.
Duncan began his career in the financial services industry before moving to a role in operations with CompuCom Systems where he served as senior operations manager of help desk systems. Later, with Dell Computer Corporation, Duncan served as the senior manager for worldwide support and was responsible for managing the consumer technical support program. Before Capgemini, Duncan was president of BPO Resources, a consulting services company for Fortune 500 companies focused on operations and customer support.
“Alpine Access is at the forefront of a paradigm shift in the customer contact industry, of which I’m excited to be a part,” said Duncan. “As organizations realize the importance of the customer experience and effective communication of their brand, Alpine Access is correctly positioned as the premium provider of customer care solutions. Through our business processes, operational efficiency and technology, we will continue to drive the best possible results for our customers in the recruiting, training and management of our home-based employee workforce.”
Duncan earned a B.S. degree in economics from Texas A&M University – Commerce. He has also received Executive Management Training from the Wharton School of Business at the University of Pennsylvania and Southern Methodist University, Dallas.