Mitsu has over 15 years of experience building and leading innovative customer care teams. At Intuit he established a new 750-person support team, and instituted an immediate customer feedback system that became the standard across the company. At Stac Electronics he re-engineered the support model to greatly improve customer satisfaction and staff productivity. Over his career, Mitsu has developed and refined a customer-care methodology based on highly individualized service and continuous measurement of the customer experience. Mitsu graduated with honors from the University of Maryland with a BS in Business Administration.
