Overview

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Primary Role
President @
Born:
March 5, 1952
Gender:
Male
Location:
New York
Social:

Person Details

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Michael Brown currently heads Customer Experience Initiatives for Amazon.com's 3rd party merchant business.

Since his introduction he has participated in growing the business over +12B y/y (2x).

As a Customer Experience professional with strong communication, marketing and technical expertise he has spent his professional tenure successfully developing, renovating, and delivering solutions and new initiatives.

He has established customer experience practices and departments with companies such as,

SupportSoft Eastman Kodak,

Amazon .

In addition to the user experience work Michael has started & sold two internet software companies in the mortgage management space. Through these ventures Michael created algorithms that allow current mortgage marketing practices to dynamically target potential customers in real time.

Jobs (16)

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Current

Regional Board Member

2007 - Current   (over 9 years)
Past
Started
Ended
Title
Company
2010
Feb 1, 2012
Sr. Manager, User Experience & Design
2012
2012
Director User Experience & Design
2008
2009
Director, User Experience
Sep, 2007
Sep, 2008
Principal
2007
Aug 1, 2007
Director, User Experience & Design
2006
2007
Director, User Experience
2005
2006
Information Architect
2005
2006
VP, User Experience Development
2004
2005
Senior Human Factors Engineer
2003
2004
Usability Engineer
Mar, 1999
Dec, 2003
Co - Founder / Usabililty Consultant
1999
2001
Senior UI Designer / Developer
1998
1999
Usability Consultant
1997
1997
Sun Labs

Board & Advisor Roles (2)

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