|California Polytechnic State University-San Luis Obispo||2001|
|Computer Science, Psychology, HCI|
Michael Brown currently heads Customer Experience Initiatives for Amazon.com’s 3rd party merchant business.
Since his introduction he has participated in growing the business over +12B y/y (2x).
As a Customer Experience professional with strong communication, marketing and technical expertise he has spent his professional tenure successfully developing, renovating, and delivering solutions and new initiatives.
He has established customer experience practices and departments with companies such as,
SupportSoft Eastman Kodak,
In addition to the user experience work Michael has started & sold two internet software companies in the mortgage management space. Through these ventures Michael created algorithms that allow current mortgage marketing practices to dynamically target potential customers in real time.