Person Overview

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Primary:
President at Emergent Properties
Past:
Director, User Experience & Design at SupportSoft, Principal at Yahoo!, See All (15)
Education:
California Polytechnic State University, San Luis Obispo
Born:
February 22, 1978

Detailed Description

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Michael Brown currently heads Customer Experience Initiatives for Amazon.com's 3rd party merchant business.

Since his introduction he has participated in growing the business over +12B y/y (2x).

As a Customer Experience professional with strong communication, marketing and technical expertise he has spent his professional tenure successfully developing, renovating, and delivering solutions and new initiatives.

He has established customer experience practices and departments with companies such as,

SupportSoft Eastman Kodak,

Amazon .

In addition to the user experience work Michael has started & sold two internet software companies in the mortgage management space. Through these ventures Michael created algorithms that allow current mortgage marketing practices to dynamically target potential customers in real time.

Experience (16)

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  • 3ae656daa83752f31ae5892a88423b2e

    SupportSoft

    Director, User Experience & Design
    Jan, 2007 - Aug, 2007
  • C187156ec70bbfdaa955acbb559c3389

    Yahoo!

    Principal
    Sep, 2007 - Sep, 2008
  • 55350ec099270194720309754ecaf94b

    Amazon

    Sr. Manager, User Experience & Design
    Jan, 2010 - Feb, 2012
  • A65ced4a28f9e376c385d4471ab9d58e
  • Cbe994f9d2538719b4df474704b9040a

    Kodak Alaris

    Director, User Experience
    2008 - Jan, 2009
  • Fe797592a5ba7eb13e8b3020073f6e57

    Intuit

    Director User Experience & Design
    2012 - Jan, 2012
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    Travelhost

    Regional Board Member
    2007
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    Remend

    Director, User Experience
    2006 - Jan, 2007

Advisory Roles (2)

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Education (1)

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